Cancellation Policy

For Paola to confirm: the current site says 24 hours’ notice, while the Vagaro listing says 48 hours. This page uses 24 hours until she decides.

Your treatment time is reserved especially for you. We value your business and ask that you respect our scheduling policy.

Cancelling or rescheduling

• Please give at least 24 hours’ notice to cancel or reschedule.
• Cancellations with less than 24 hours’ notice are charged 50% of the scheduled service.
• No-shows are charged the full price of the scheduled service.
• Same-day bookings that are cancelled or missed are charged in full.
• For packages and memberships, a late cancellation or no-show uses up that session.
• This policy also applies to services paid with a gift card.

Running late

Please allow time for traffic and parking (free parking is available; we are on the 2nd floor). If you arrive late, your service may be shortened and the full booked price still applies. If you are more than 15 minutes late and the service can’t be performed, it is charged in full.

How to cancel

Call or text (551) 655-1883. Automated reminder emails and texts can’t receive replies, so replying to them does not cancel your appointment.

When you book with us, you agree to this policy. Thank you for understanding: a missed appointment is also a time another client could have used.

Last updated November 2026.